North Shore Power Outage Updates (Massachusetts)

Uncategorized / Wednesday, November 1st, 2017

DATE: November 1, 2017

TIME: 12:00 PM

SUBJECT: Situational Awareness Statement: Storm Impacts and Ongoing Power Restoration



Total MA power outages are currently 34,425 as of 12:00 PM. Significant outages are located primarily in the northeastern part of the state (Merrimack Valley and Essex County).

  • National Grid: 33,255
  • Eversource East: 1,170
  • Eversource West: 0
  • Unitil: 0


National Grid:

  • All community liaisons remain active
  • Storm rooms open in Brockton, North Andover, Worcester, and Hopedale
  • Tree damage is the leading cause of outages
  • ETRs

o   Working to restore power to at least 90 percent of (peak outage) customers by mid-day Wednesday

o   In the remaining 10% of service territory that requires specialty equipment, or where there are single, scattered outages, power is anticipated to be restored by Thursday night.

  • Deployed resources

o   398 internal crews (overhead lines, wires down, substation, damage assessment)

o   208 external forestry crews

o   122 additional contractor crews

o   Anticipate an incremental 84 contractor crews arriving throughout the day Wednesday

o   Anticipate another incremental 40 contractor crews arriving Thursday

o   Anticipate an incremental 61 crews arriving throughout the day Wednesday

o   Bulk of crews to be sent to the Merrimack Valley and Essex County

o   Crews continue to work around the clock

  • The top five towns with customer outages for National Grid are:


Town Name Total # of Customers Without Power in Town Total # of Customers Served in Town Percent of Customers Without Power in Town
HAVERHILL 4452 28377 16%
ANDOVER 4291 14140 30%
LOWELL 3541 43292 8%
METHUEN 3170 20433 16%
NORTH ANDOVER 2921 12581 23%




  • The call center has resumed normal operation and call volume is back to normal
  • Community Liaisons working out of Plymouth, Yarmouth and Southborough

MEMA Operations

The State EOC remains at Level 2 (Partial Activation). The following agencies and organizations are present in the SEOC:

  • MEMA
  • Department of Public Utilities
  • National Grid


Stay Informed  For additional information and updated forecasts, see (National Weather Service Taunton) and (National Weather Service Albany)


Utilize Massachusetts Alerts to receive emergency notifications and information from the Massachusetts Emergency Management Agency and the National Weather Service.  Massachusetts Alerts is a free app that is available for Android and iPhones. To learn more about Massachusetts Alerts, and for information on how to download the free app onto your smartphone, visit:

Utilize MEMA’s real-time power outage viewer to stay informed about current power outages in your community and region, and across the state, including information from utility companies about restoration times:

Online Resources:

For additional information and resources, visit: Massachusetts Emergency Management Agency at MEMA’s Facebook page: MEMA Twitter: @MassEMA Federal Emergency Management Agency at National Weather Service/Taunton at National Weather Service/Albany, NY at National Weather Service Weather Prediction Center: National Weather Service Storm Prediction Center: Northeast River Forecast Center:

Mass211 at

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